Posts Tagged ‘Kouga Call Centre’

Kouga Call Centre open for balance queries

April 20, 2019

RATEPAYERS can now contact the Kouga Call Centre to find out what their municipal account balance is or to obtain an access key to register for the DA led Kouga Municipality’s online account service.

This is the good news from Corporate Services Portfolio Councillor Bryan Dhludhlu.

Dhludhlu said operators at the Call Centre had been trained to assist the municipality’s Revenue section with the flood of balance queries they receive when account payments are due.

“Many people don’t want to wait for their accounts to reach their post boxes or inboxes and thus phone to know how much they owe. As a result, it’s often difficult to get through to the Revenue section because of the many walk-in and telephonic queries they receive,” he said.

“This has been a great frustration for residents; hence, we have trained our Call Centre operators to assist with balance queries.

“This will enable the Revenue section to focus on other account-related queries and speed up the service to ratepayers.”

He said ratepayers would also be able to obtain an access key from the Kouga Call Centre should they wish to register on the municipality’s website to receive their accounts via email.

“Once you have your access key, registration is easy.

“Simply go to the municipality’s website at http://www.kouga.gov.za, click on the ‘Ratepayers Info System’ link and follow the prompts under the registration option,” he said.

Call centre and App will improve service delivery in Kouga

October 24, 2017

Kouga Municipality is making it easier for residents to report and track service delivery problems in their suburbs.

Executive Mayor Elza van Lingen said the municipality had integrated its systems with an app called “Link” to form mobile communities for all 15 wards and improve service delivery.

Kouga Mayor Elza van Lingen and the municipality’s team of dispatchers, (from the back) Mvuyisi Nthsota, Martha Nodaka, Florence Mjako, Vuyokazi Batyi and Lesley van Staden, at the launch of the new Kouga Call Centre in Humansdorp

The app and the municipality’s new call centre were officially unveiled at a media launch in Humansdorp on Monday morning (23/10).

The Mayor said the municipality was very excited to partner with Link to improve communication with communities.

“Kouga has never before had a centralised point at which service delivery problems could be reported.

This made it very frustrating for residents as they would often struggle to get hold of the relevant department and then receive little to no feedback once a problem had been reported.

“The Link app and call centre will give residents a direct line to the municipality to report issues and monitor what progress has been made towards resolving grievances,” she said.

Link director Charles Murray said the app was designed to encourage active citizenry and provide residents with local information.

“We are living in an age where communities are much more actively engaged than before. The Link app provides a foundation for better communication between the public and municipalities,” he said.

DOWNLOADING THE LINK APP

The free Link app is available for Android and iOS devices and can be downloaded at download.linkapp.co.za/#dl, from the Google Play or App Store.

Upon registration the app will request permission to access your location – this is important, be sure to accept.

To Link to your Ward, click on “+ and Add Channels”. Select the blue Municipal Ward icon, allow the app to geo-locate you and Link to your Ward as displayed.

If you download the app while away from home, please be sure to enter your address in the search bar after clicking on the blue Municipal Ward icon.

Further information about Link is available at http://www.linkapp.co.za

Kouga’s new call centre can be contacted on 042 200 2200